Refund & Cancellation Policy

💸 Refund & Cancellation Policy

We at Boots Craft. want you to be completely satisfied with your purchase. This policy explains how cancellations and refunds work on https://www.bootacraft.com/.

1. Order Cancellation

Orders can be canceled within 24 hours of placing them, provided they have not been processed or shipped.
To cancel, contact us at support@bootacraft.com with your order number.

2. Refund Eligibility

Refunds are processed only if:

You receive a damaged, defective, or wrong product
The product is unused and returned in its original packaging within 7 days of delivery

3. Non-Refundable Items

Digital/downloadable products
Gift cards or promotional items
Personalized or custom-made products

4. Refund Process

Once your return is approved, we’ll issue a refund within 5–7 business days via your original payment method.
In some cases, a replacement may be offered instead of a refund.

5. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider before contacting us.